Access feedback from your customers and improve the quality of your charging network
Once connected to Chargemap, request access to Chargemap Partners and start managing your charging network’s reputation on the Chargemap platform.
An innovative tool
Chargemap Partners – the first tool that enables charging point owners to link up with EV drivers.
Reliable reviews
Chargemap’s review system has been designed to give a true picture of the experience of charging station users.
Time saving
A single interface simplifying the tracking of all ratings, comments and alerts posted by Chargemap users about your charging network.
Your best ally for tracking the brand image
of your charging network
With Chargemap Partners, you can track the activity and revenue generated by your charging network via Chargemap. View the ratings and reviews posted by your network’s users and reply to them directly on the platform via a certified profile.
Chargemap Partners – a tool enhancing
your customers’ satisfaction
Overview
View the brand image of your charging network on Chargemap at a glance
The Chargemap Partners dashboard uploads the key data to track the reputation of your charging network on a daily basis. You can gain a snapshot of your reputation and the quality of service provided by your charging stations as rated by the Chargemap community.
User commitment
Observe how Chargemap users interact with your network
Chargemap brings together the comments, ratings and alerts about your network posted by the community in a user commitment tab. Via Chargemap Partners, you can view the number and trend of your users’ commitments. Go further by accessing the list of your charging stations and filtering by type of commitment. Of course, no personal user data is shared.
Chargemap ratings
Track and understand the ratings posted by the Chargemap community
With Chargemap Partners, you can keep an eye on the overall rating of your charging networks on Chargemap. Reliability of the equipment, value for money, location and amenities, comfort and safety: consult the details behind your ratings to detect your strengths and spot your avenues for improvement. Display the list of the charging stations with the lowest scores and target your action to improve their quality of service.
Interactions with customers
Use Chargemap Partners to reply to your users
In addition to consulting your customers’ comments, you can also publish answers on behalf of your network via a certified profile. An efficient means of setting up a relationship of close proximity and trust with your users.
Don’t wait any longer to improve the quality of service of your charging network
Request your access to Chargemap Partners and obtain the keys to enhancing user satisfaction on your charging network.
Frequently Asked Questions
The basic tool is free. It enables you to access all user feedback posted by the community and to reply via a certified profile. Other, more advanced, features will soon be available in the premium version.
No, connecting your network’s charging stations to the Chargemap platform is 100% free of charge via direct connection. You may be invoiced for connection costs by an intermediary roaming hub like Gireve, if you opt for this solution to be listed on Chargemap.
Once you have finalised the implementation of the OCPI protocol on your side, you need to allow for a period of one day for our team to conduct the technical setting-up of the direct connection. Once the connection is in place, your data (new stations, prices etc.) are updated automatically and instantaneously.
Do you have other needs?
Discover the other services proposed by Chargemap Partners to help you attract a new clientele and make your charging network more profitable.
